Welcome to the Reliquo Service Centre

Here you will find all the information you need to solve your doubts and get support for your orders. Use the options below to quickly find an answer or contact our team.

Orders

How can I change or cancel an order?

If your order has not yet been processed, you can change or cancel it by contacting us via email or chat. Remember to include the order number in your request.

How do I know if a product is available?

If a product is out of stock, it will be indicated directly on the product page. You can contact us to find out when it will be back in stock.

Shipping

How long does it take to receive my order?

Shipments are processed within 24 working hours and delivered within 2-5 working days in Italy. You will receive an email with a link to track your parcel.

What should I do if my parcel is late?

If you have not received your parcel within the expected time, please contact us via email or chat and we will provide updates on the status of the shipment.

Returns and Refunds

How can I make a return?

You may return a product within 15 working days of receipt. The cost of the return is borne by the customer. Contact us to start the procedure.

What to do if I receive a damaged product?

In caso di prodotto danneggiato, invia un’email entro 5 giorni lavorativi con le foto del prodotto e il numero dell’ordine. Valuteremo se è necessario un reso, una sostituzione o un rimborso.

How long does it take to receive a refund?

Il rimborso viene effettuato entro 7 giorni dalla ricezione del reso e potrebbero occorrere circa 5-10 giorni perché tu possa vedere l’accredito relativo al rimborso.